Our delivery costs are £3.49 inc. VAT - courier delivery
Delivery timescales apply to orders for in-stock items only.
We aim for priority delivery. However, subject to demand and exceptional events, deliveries can sometimes take up to 48 hours from dispatch.
If the carrier can't complete a delivery they'll leave a card telling you where & when you can collect your parcel, or how to arrange a redelivery.
Note that failing our credit check procedure could delay your order, but we will contact you as soon as possible to request further information to help us get items to you.
Priority Delivery - Postcode Exclusions
Unfortunately, we can't offer priority delivery to certain areas - including some Aberdeen postcodes and the Scottish Highlands. In these cases, delivery will take 2-3 working days. See below for the list of area exceptions for Priority Delivery service.
AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, DD10, DD11, DD5, DD7, DD8, DD9, EH43, EH44, EH45, FK16, FK17, FK18, FK19, FK20, FK21, FK8, G63, G83, G84, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, KA16, KA17, KA18, KA19, KA27, KA28, KA4, KA6, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, LL11, LL12, LL13, LL14, LL15, LL16, LL17, LL18, LL19, LL20, LL21, LL22, LL23, LL24, LL25, LL26, LL27, LL28, LL29, LL30, LL31, LL32, LL33, LL34, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL55, LL56, LL57, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL69, LL70, LL71, LL72, LL73, LL74, LL75, LL76, LL77, LL78, ML10, ML11, ML12, ML8, ML9, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH1, PH10, PH11, PH12, PH13, PH15, PH16, PH17, PH18, PH19, PH2, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH3, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH4, PH40, PH41, PH42, PH43, PH44, PH49, PH5, PH50, PH6, PH7, PH8, PH9, SY15, SY16, SY17, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, TD1, TD10, TD11, TD13, TD14, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9 ,TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3
Delivery - Product Exclusions Due to Postcode
Unfortunately, we are unable to process orders containing water to certain Aberdeen postcodes and the Scottish Highlands. If your postcode is listed in the table below and your order contains a water supplies item, your order will be cancelled.
Delivery - Furniture Items
Some furniture items are dispatched directly from the supplier which will lead to a longer shipping/delivery time and are also kerbside deliveries only. You can find out this time by looking under the 'Add to Cart' button on the product page. If you require any further assistance, please contact customer services.
Unfortunately, we are unable to process orders containing furniture to certain Aberdeen postcodes and the Scottish Highlands. If your postcode is listed in the table below and your order contains a furniture item, your order will be cancelled.
Delivery - Exceptions
selected deliveries may need to be re-assigned on dispatch from post to tracked delivery. For example large/heavy items, or high value goods. This will be done at no extra charge to you. As a result, some items on your order may arrive as separate deliveries.
Delivery - Locations
We deliver to all England, Scotland and Wales, excluding PO Boxes and Storage Units.
NOTE: We can't deliver to the Channel Islands or other locations outside the UK.
Delivery - Heavy and Large Products
All our orders are dispatched via courier networks and do not travel via parcel post. The parcel rate charges are often amplified for orders in excess of 15kg from all the couriers we use. As a result we have to reflect this in the delivery charges we make to our customers. Orders that contain products which, at dispatch, will be more than 20kg will be subject to a 'Heavy and Large' delivery charge.
Products likely to be impacted by this higher rate parcel send are: boxes of paper, multiple quantities of water, desk stands or furniture and volume packs of cleaning supplies. This higher rate carriage charge will be indicated in your basket as a heavy or large delivery, charged at £10.99.
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