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Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.FindMySupplies.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

    www.FindMySupplies.co.uk is a site operated by Banner Group Limited. We are registered in England and Wales under company number 05510758 and with our registered office at 1st Floor, 1 Europa Drive, Sheffield, S9 1XT. Our main trading address is Newland House, Tuscany Park, Express Way, Normanton, WF6 2TZ. Our VAT number is 391085740.

    Our site is only intended for use by people resident in England, Scotland and Wales (Services Countries). We do not accept orders from individuals outside those countries.

    By placing an order through our site, you warrant that:

    1. You are legally capable of entering into binding contracts;
    2. You are at least 18 years old;
    3. You are resident in one of the Serviced Countries; and
    4. You are accessing our site from that country.


    1. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
    2. The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.


    1. If you are contracting as a consumer, you may cancel a Contract at any time within fourteen calendar days, beginning on the day after you received the Products.
    2. To cancel a Contract, you must inform us in writing (email or post) or by telephone (see Contact Us page). You must also return the Products to us within 14 days of cancellation, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    3. Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.

    Your order will be delivered within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. See Delivery page for usual delivery times.See Delivery page for usual delivery times.


    1. The Products will be at your risk from the time of delivery unless the courier is one not offered or named by us as an option, but chosen and arranged by you. In this case risk passes to you when the item is delivered to the courier.
    2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


    1. The price of any Products will be as quoted on our site, except in cases of obvious error.
    2. These prices include VAT, but exclude delivery costs which will be displayed and added to the total amount due at Checkout stage. Delivery costs are as set out in our Delivery Guide
    3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
    4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. In the event of incorrect pricing of a Product on our site, the following will apply:
      1. We will normally verify prices as part of our dispatch procedures. If a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.
      2. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
    5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    6. Payment for all Products for a standard account must be by credit or debit card. Currently accepted cards are listed here. (see Pay for an Item). On invoice accounts, payments can be by methods described in the account confirmation email.
    7. We reserve our rights to conduct such fraud and identity checks as we deem reasonably necessary before processing any card payments. This may include contacting third party providers such as Experian. By entering your card payment details you consent to such checks being undertaken
    8. Find My Supplies Is not a wholesaler or reseller distributor and we reserve the right to restrict orders to a maximum quantity and cancel bulk or non-consumer orders placed via the site without notice.


    1. Statutory 'Cooling Off' Period - if you have cancelled the Contract between us within the 14 working day cooling-off period (see clause 5.a above), we will process the refund due to you 14 days of the cancellation date or on receipt of the Products ( or evidence of return). Provided Products are returned to us on accordance with the above and in the same conditions they were delivered to you, we will refund the price of the Products in full, including the cost of sending the Products to you. However, you will be responsible for the cost of returning the Products to us.
    2. We can at our discretion, withhold refunds until Products are returned (or evidence of return is provided) and we can reduce the amount of money refunded for Products returned which show evidence of use beyond the handling necessary.
    3. Shortages – If you receive an incomplete delivery you must notify us within 14 days of order placement. We will not be held liable for non-receipt or shortages after this time.
    4. Defective Products - if equipment doesn't work ('dead on arrival') or if you consider the Products to be defective, you must notify us by email or phone within 3 working days of receipt of the delivery. (For periods greater than 3 days you are asked to contact the manufacturer directly). We will arrange collection from you, and arrange for a replacement Products to be dispatched within 5 working days of collection. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and a reasonable cost incurred by you in returning the item to us.
    5. Wrong Products delivered - you must notify us by email or phone within 3 working days of receipt of the delivery. We will arrange for the collection of the Products, and for the correct Products to be dispatched as originally ordered within 5 working days of collection. Alternatively, you may choose to take a refund and place a new order on the website.
    6. Damaged Products - you must notify us by email or phone within 3 working days of receipt of the delivery. We will arrange for the collection of the Products, then examine the returned Products and will notify you of your replacement via e-mail within 5 working days of collection.
    7. We will usually refund any money received from you using the same method originally used by you to pay for your purchase.


    1. We warrant to you that any Products purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which Products of the kind are commonly supplied.
    2. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Products you purchased.
    3. This does not include or limit in any way our liability:
      1. For death or personal injury caused by our negligence;
      2. Under section 2(3) of the Consumer Protection Act 1987;
      3. For fraud or fraudulent misrepresentation; or
      4. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    4. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:
      1. loss of income or revenue
      2. loss of business
      3. loss of profits or contracts
      4. loss of anticipated savings
      5. loss of data, or
      6. waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise;
      provided that this clause 10.d shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 10.a or clause 10.b or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 10.d.

    Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    All notices given by you to us must be given to us Banner Group Limited at Newland House, Tuscany Park, Express Way, Normanton, WF6 2TZ or at helpdesk@findmysupplies.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.


    1. The contract between you and us is binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. strikes, lock-outs or other industrial action
      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war
      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport
      5. impossibility of the use of public or private telecommunications networks and
      6. the acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

  15. WAIVER

    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 12 above.

    If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


    1. These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
    2. We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty (Representation) of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
    3. Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
    4. Nothing in this clause shall limit or exclude any liability for fraud.


    1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods and changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

    Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.