If you need to find more information on specific support related issues then please use the information links below.
If you are not able to find the answer needed please call our service team on:
0344 371 9470 between 9am and 5pm, Monday – Friday.
Orders must be placed online. We are unable to take orders over the telephone due to PCI compliance regulations.
Q. What are the delivery options and charges?
Our delivery costs are £3.49 inc. VAT on orders over £20 inc. VAT*
All orders over £30 inc. VAT are eligible for Free Delivery*
(*Excludes stamps and collectibles)
We deliver to all mainland UK locations excluding Northern Ireland, PO Boxes and Storage Units.
Q. When will my order be delivered?
*All orders go through fraud screening. If any issues arise, shipment may be delayed until they are resolved.
Unfortunately, we can't offer Next Day delivery to certain areas - including some Aberdeen postcodes and the Scottish Highlands. In these cases delivery will take 2-3 working days. See below for the list of area exceptions for Next Day service.
AB13 AB14 AB15 AB23 AB30 AB31 AB32 AB33 AB34 AB35 AB36 AB37 AB38 AB39 AB41 AB42 AB43 AB44 AB45 AB51 AB52 AB53 AB54 AB55 AB56 BT(ALL) FK20 G63 G83 G84 HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IM1 IM2 IM3 IM4 IM5 IM6 IM7 IM8 IM9 IM99 IV1 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV2 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV3 IV30 IV31 IV32 IV36 IV4 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV5 IV51 IV52 IV53 IV54 IV55 IV56 IV6 IV63 IV7 IV8 IV9 KA27 KA28 KW1 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17 KW2 KW3 KW5 KW6 KW7 KW8 KW9 ML10 ML11 ML12 ML8 ML9 PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PH10 PH11 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH3 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH4 PH40 PH41 PH42 PH43 PH44 PH49 PH5 PH50 PH6 PH7 PH8 PH9 TD13 TD14 TR21 TR22 TR23 TR24 TR25 ZE1 ZE2 ZE3
Q. What happens if my order isn't delivered on time?
A. If an order you were expecting has not arrived yet, then please log into the My Account section and select Order Tracking. The most up-to-date information we have will be displayed here.
If you still have questions concerning your order, please drop us an email at [email protected] or request a call back via our Contact Us page.
Q. Do you deliver goods internationally/abroad?
A. Unfortunately we do not deliver to Northern Ireland and outside of the United Kingdom.We do, however, deliver to all mainland UK locations.
Q. What happens if I forget my order confirmation number?
A. If you have forgotten your order confirmation number, don't panic. We will have sent you an order confirmation email with your order number included. If you do not have an order confirmation email for any reason, you can log into My Account and select the Order History option. Here you will find a record of the orders you have placed with us and their order confirmation numbers.
Q. How do I check the status of my order?
A. You can Track and Trace your order status live online. To view your order status, log into the My Account section and select Order Tracking.
Q. My order states that it has been shipped, but it hasn't been delivered. What do I do now?
A. We aim to deliver all orders in accordance with the above timescales. If you haven't received your order by 6pm on the date of delivery, then please Contact Us and we will endeavour to track down your goods.
Q. What are the payment options?
A. We accept MasterCard, Visa, Delta and Maestro. For more information click here.
Q. Is my payment secure?
A. Here at FindMySupplies.co.uk we recognise the importance of using a secure website. We are pleased to provide our customers with the reassurance of knowing that our entire site is covered by the highly recognised VeriSign SSL certificate and McAfee Secure.
Q. What happens to my order if my Internet is suddenly/accidentally disconnected?
A. If your internet connection is lost during the ordering process, don't worry. Your items will be still available in your shopping basket when you are able to return to our website. The condition of this is that you were logged into FindMySupplies.co.uk at the time or that your browser accepts cookies.
Q. Can I place an order over the phone?
A. Unfortunately we do not accept telephone orders.
Q. How can I get a VAT receipt?
A. If you require a VAT receipt you are able to download this online, simply log in to your account, go to 'My Account' then 'Order History', find the order from the list and then select 'Order and Tracking Information', here there will be a button stating 'Download Order Invoice'.
Q. How do I return goods?
A. We understand that from time-to-time mistakes are made and as such we pride ourselves on a no fuss, no hassle returns procedure. Should you change your mind about purchasing an item and you wish to return it, you must notify our Customer Service team of your decision within 7 working days of receipt of your goods. The item must be returned in the same condition as you received it. Products that are damaged or used will not be credited.
To organise a return simply email our Customer Service Team at [email protected] or complete the Call Me Back form.
Q. How can I exchange a product?
A. We are currently unable to provide an exchange service. However if you have changed your mind and would like to purchase another product, please Contact Us to organise a return and then purchase the preferred product via FindMySupplies.co.uk as you normally would. We are happy to refund unwanted items as long as they are arranged within 7 working days of receipt of your goods.
Q. I have received a faulty or damaged item, what do I do next?
A. Should an item be damaged or faulty, please accept our apologies and report it to our Customer Service Team within 7 working days of receiving the delivery.
Should your hardware purchase be faulty in any way you must report this to our Customer Service team within 3 days of receiving your item. Where a warranty is provided this must be within the warranty period.
Important: All warranty repairs are between the manufacturer and the customer. Should you wish to return a hardware item, unless the item is faulty, the item must be sealed, un-used and not damaged in anyway. We are unable to refund hardware items which have a broken seal or have been used.
Q. I have received an incorrect item or an unordered item, what do I do next?
A. If you have received an item that you haven't ordered or the item is incorrect, we apologise. As we stock over 20,000 products and send out thousands of orders, occasionally an item may go astray.
If this occurs, please let us know within 7 working days of receipt of your goods, any picking errors can't be rectified after this time.
Q. Why can't I log in?
A. If you are having difficulties logging in to FindMySupplies.co.uk, don't worry, here are a few options to help.
Q. What happens if I have forgotten my password?
A. If you have forgotten your password, please go to the Forgotten Login Details? page and enter your registered email address, we will then send you a new password.
Q. Who can I contact if I am having technical difficulties with your website?
A. If you are experiencing problems with our website, you can contact our Customer Support Team at: [email protected], Monday to Friday, between 9:00am and 5:00pm.
Q. Who has access to my personal information?
A. We understand that privacy is important to our customers. We abide by the UK and EU rules on Data Protection.
Your information is only used for internal purposes. We collect basic login data (e.g. email address, password, company name) when you register with us. This information is used to identify our customers and to send order confirmations. We collect delivery and billing information (i.e. billing/delivery addresses, phone number) at the Checkout page in order to process your order and to contact you should there be a problem with your order.
We understand that you don't want your personal information being passed to any third parties. We will not sell; trade or rent your information in any way to a third party. We only provide your information to a third party if it is necessary for processing or delivering your order, or for executing marketing programmes on our behalf. They are also required to keep your information protected.
By using our website, you agree to the collection and use of the personal information you provide. If we decide to change our privacy policy in any way, we will notify you via this page, so that you are aware of the information we collect, how we use it and the circumstances under which we would disclose it.
If you have any further queries regarding privacy, please contact our customer service team via the
Contact Us link on our website.
Q. I can't find the answer to my specific question, what can I do now?
A. If you still have questions, then please feel free to contact our Customer Support Team at: [email protected] or why not let us pay for the call by requesting a Call Back here.
Q. Battery Recycling
A. Under the Waste Battery Regulations, we are now offering a take-back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (PLEASE DO NOT POST).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com.
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.
Q. WEEE Regulations
A. The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
We're proud to support your local authority in providing local recycling facilities for electrical equipment. To find your nearest recycling centre, visit the www.recycle-more.co.uk website and type in your postcode."
Find My Supplies is a site operated by Banner Group Limited
All orders are subject to the Terms of Use.